1. Timeliness and Traffic Conditions
Gippsland Skyliner aims to operate according to schedule; however, we cannot guarantee punctuality due to traffic, weather, or unforeseen circumstances. Arrival and departure times are estimates and may vary. We recommend allowing extra time when planning your journey.
2. Non-Refundable Bookings and Vouchers
All tickets are non-refundable. In cases of medical emergencies, bereavement, or other critical situations, we may offer a refund (excluding processing fees). You must email us with details, and processing may take a few business days. All cancellations must be informed at least 24 hours before departure.All bookings are non-refundable. If you are unable to travel, we can provide a booking voucher of equal value, valid for one year from the original booking date. To request a voucher, please contact us before your scheduled departure.
3. Designated Pickup and Drop-Off Points
Passengers must use designated pickup and drop-off locations as stated in the booking confirmation. No alternative pickup or drop-off locations can be accommodated.
4. Missed Shuttle Policy
If you miss your scheduled shuttle, your ticket is no longer valid for subsequent shuttles. If you wish to reschedule, contact us in advance. We will check seat availability and make adjustments as necessary, subject to our policies.
5. Seat Availability and Priority
- Online Bookings: Online reservations are given priority.
- Walk-In Passengers: Walk-ins may board if seats are available. The driver will check online reservations to determine availability, and their decision is final.
6. Baggage Allowance and Additional Charges
- One carry-on bag.
- One checked bag up to 30 kg.
Additional baggage incurs extra charges, payable before boarding. For fees, contact customer service or check our website.
7. Ticket Requirements
After booking online, download or retain a copy of your ticket. You can also log into your account on gippslandskyliner.com.au to retrieve your e-ticket. Presenting your e-ticket is necessary for boarding.
8. Seat Allocation
Seats are assigned on a first-come, first-served basis. Passengers may not reserve specific seats in advance.
9. Online Payment and Processing Fees
Online bookings are subject to a processing fee, added during checkout. This fee is determined by the payment service provider and is not retained by Gippsland Skyliner. To avoid processing fees, you may book via email and pay via bank transfer.
10. Schedule and Timetables
Schedules and updates are available on our website. Please check before departure for any changes.
11. Promotions and Vouchers
Promotions cannot be combined with vouchers. Each offer is treated individually and subject to specific terms.
12. Child Policy
Children aged 2-15 qualify for child fares. A child must always be accompanied by an adult aged 18 or over.
13. Return Policy
- All bookings must be placed at least 24 hours in advance.
- If a return trip is unavailable on your selected day, it means we are fully booked for that date.
- Return Ticket Discounts apply only when both tickets are booked at the same time.
- If your travel is affected by tour cancellations, flight delays, or rescheduling, you may reschedule your ticket without additional charges. Email us with your ticket number, passenger name, phone number, and new travel dates.
14. Booking Confirmation
Once payment is made, you will receive a boarding pass via email. If you do not receive it, please check your spam/junk folder. If the email is still missing, contact us with your phone number and booking details, and we will resend your ticket.
15. Reviews & Privacy
We may publish customer reviews on our Facebook and Instagram pages. If you prefer not to have your review shared, inform us, and we will remove it.
16. Ticket Transfers
Tickets are non-transferable without prior approval. If you need to transfer a ticket, email us with passenger details and reason. Once approved, the new passenger may use the ticket.
17. Pet Policy
Pets are not allowed on board. However, licensed guide dogs are permitted. If you require this service, inform us at least 24 hours in advance and provide a photo of the license. Only the person named on the license is granted access.
18. Onboard Facilities
- Our shuttles have toilet facilities. However, in cases of shuttle replacements due to repairs, this facility may be unavailable. If you require this service, inform us in advance with your boarding pass ID.
- Free WiFi is available. Ask the driver for the password upon boarding.
19. Passenger Responsibilities
- Arrive at least 10 minutes before departure.
- We strive to reach the airport on time, but delays due to road conditions or traffic may occur.
- If you require special assistance, inform us at least 24 hours in advance.
20. Contact Information
For general inquiries: info@gippslandskyliner.com.au or 1300 82 92 62. For booking-related information, email us at info@gippslandskyliner.com.au.
21. Social Media & Unofficial Bookings
We do not accept bookings via social media. Please use our official website or email.
22. Alternative Payment Methods
If you are unfamiliar with payment gateways, you may book via bank transfer. Once we receive your request, we will provide a temporary ticket number as a reference ID for your transfer.
At Gippsland Skyliner, we humbly acknowledge the Gunaikurnai and Bunurong peoples of the Kulin Nation, the Traditional Custodians of the lands where we journey. We honor their deep and enduring connection to these lands, waters, and skies, which have been nurtured and cared for over countless generations.
We pay our deepest respects to Elders past, present, and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples. We are committed to recognizing and celebrating the rich cultural heritage of this nation, as we travel together towards a more inclusive and respectful future.