1. Introduction

Gippsland Skyliner (referred to as "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, book our services, or interact with us in any way. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identification Information: Name, email address and phone number.
• Booking Information: Travel dates, pickup and drop-off locations, and payment information.
• Technical Information: IP address, browser type, device information, and usage data from your visits to our website.
• Communications: Any correspondence between you and Gippsland Skyliner, including inquiries, complaints, and feedback.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your bookings.
• To communicate with you about your bookings and provide customer support.
• To improve our services and website functionality.
• To comply with legal obligations and regulatory requirements.
• To send you marketing communications, newsletters, and promotional offers (if you have opted in).

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors and service providers who assist us in operating our business, such as payment processors and IT service providers.
• Regulatory Authorities: Government agencies or law enforcement authorities when required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Security of Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Use of encryption for sensitive data.
• Regular security assessments and audits.
• Restricted access to personal information to authorized personnel only.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: Withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the contact details below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us analyze website traffic and improve our services. You can manage your cookie preferences through your browser settings.

8. We Don't Keep Your Payment Details

Please note that we do not keep your credit card or any other payment method details. All payment information is processed securely through our payment service providers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Gippsland SkyLiner
1300 82 92 62
info@gippslandskyliner.com.au
Melbourne, VIC, 3805

11. GDPR Compliance

Gippsland Skyliner is committed to complying with the General Data Protection Regulation (GDPR) for individuals residing in the European Union. If you are located in the EU, you have specific rights concerning your personal information, which we outline below:

Your Rights Under GDPR

If you are an EU resident, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request access to the personal information we hold about you.
• The Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• The Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or you withdraw consent.
• The Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain circumstances.
• The Right to Data Portability: You have the right to request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
• The Right to Object: You have the right to object to the processing of your personal data, especially when it is processed for direct marketing purposes.
• Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects or significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section of this Privacy Policy. We will respond to your request within one month.

Data Protection Officer (DPO)

Gippsland Skyliner has appointed a Data Protection Officer (DPO) to oversee compliance with GDPR and ensure your rights are respected. You can contact our DPO at:

Gippsland SkyLiner Data Protection Officer
1300 82 92 62
info@gippslandskyliner.com.au
Melbourne, VIC, 3805

International Transfers of Personal Data

If we transfer your personal data outside of Australia or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your personal information in accordance with GDPR requirements.